According to the Gartner Group, 20% of the PBX installed base has migrated to VoIP or IP telephony. They expect the majority of companies to migrate to similar systems within the next three years. This represents the biggest change in voice communications since the digital PBX systems and cellular network rollouts of the 1970's and 1980's.

Most companies are interested in the cost savings of VoIP, but new integrated services are where the real productivity and communication gains are coming from. A whole new way of communicating is evolving. New presence-aware applications connect people with the right devices, at the right times, and according to preset business rules and preferences. As a result, companies are improving the way they interact with customers, for example. With network intelligence and a number of ways to connect to support personnel, automated routing systems can connect customers to the right support personnel much more quickly and efficiently. Wait times are reduced, questions get answered faster, and results can be logged automatically in CRM systems.

With IP networks and intelligent applications, the opportunities for unique communication solutions are endless. Lots of creative companies, including D-Link, are producing great software and hardware solutions. SIP phone sales are taking off, Skype is still very popular, and VoIP phone systems and switches designed for professional quality communication and flexibility are leading the revolution.

This last point is important, because with larger organizations, optimal switch infrastructures and QoS features need to be in place to efficiently handle VoIP bandwidth.

Smaller companies and home consumers can easily set up VoIP solutions with just a broadband router and some low cost hardware. The options are explained in this D-Link Video on VoIP.

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